AutoPower System Profit by Intention: Careers

Software Support Analyst & Trainer

READ THIS FIRST BEFORE YOU APPLY. WE ARE LOOKING FOR AN EXPERIENCED SOFTWARE SUPPORT & TRAINER UNDER THE FOLLOWING CRITERIA.  

SOFTWARE SUPPORT PROFESSIONAL:  We are look for a professional that primarily responds to and resolves customer questions regarding our software product from a call center type of environment. You must be detailed, willing to get to the root cause of issues and document it in support tickets for appropriate action. You will follow up on open ticket issues, provided customers with resolution documentation, training and other resources that address the customer’s needs, questions and/or concerns. 

PART TIME ROAD WARRIOR: We’re looking for a support/ trainer that’s willing to travel.  Our trainers routinely perform their job in less than ideal customer settings.  You qualify if you have performed onsite business applications training and have no problem with travel.

EDUCATOR: We’re looking for an educator that can train both our customers and junior staff.  You have to be able to convey information to people with different learning styles.  You’ll help establish curricula for our customers and staff.  You’ll help develop training materials for both onsite and web-based training.  You’ll help establish metrics to measure training effectiveness.

DOWN AND DIRTY: We're looking for someone willing to get their hands dirty. You’ll be setting up training equipment onsite. You'll be writing documentation and training materials. You’ll be hands-on with the applications and customers. You’ll be answering phone calls and emails about our products. You’ll be on phone support when not training on-site.

COMMUNICATOR: We're looking for a smart person that's a good communicator. You need to be able to articulate (and draw!) your ideas so others can understand them and provide meaningful feedback. We need someone who can quickly understand, then convey, complex business practices.

BUSINESS SAVVY: We're looking for someone that understands business. We sell a wholesale distribution shop management software product, and it’s important that you have or gain a firm grasp of both business operations and accounting. It’s vital that you have the people skills to influence and assure people that don’t want to learn new ways of doing business.

It's vital that you deliver business value to us and our customers. For over 40 years our company has grown on the values of:

¨      Doing right by the customer.

¨      Doing right by the company.

If you know that you meet the above criteria read on. If you do not we wish you luck in your job search.

Knowledge Requirements for: Software Support Analyst and Trainer

Customer and Personal Service -- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for support and training services, and evaluation of customer satisfaction.

Administration and Management – Familiar with warehouse distribution  business processes and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, overall supply chain methods, and coordination of people and resources.

Computers, Networks and Electronics – Familiar with the concepts of networks firewalls/ routers, circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

English Language -- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Knowledge of and speaking Spanish is a plus. 

Public Speaking -- Talking to others to convey information effectively.

Reading Comprehension -- Understanding written sentences and paragraphs in work related documents.

Training -- Teaching others how to be proficient in the following AutoPower Modules or Products. (We will train a successful candidate in our software you are not expected to start with a senior level understanding of the software but you are expected to understand the business processes)

Ultimately able to conduct full training and discussion of theory/consulting and best practices in

 

  • Order Entry
  • Inventory
  • Purchasing / Receiving
  • Pricing
  • Core banking and core management
  • Accounts Receivable

 

  • General Ledger 
  • Accounts Payable
  • Payroll
  • Time Clock

 

  • Vehicle Shop
  • Unit Rebuild

 

 

  • Ad-hoc Reporting
  • Signature pads
  • Bar code scanners

 

  • Printers
  • Servers/PCs/networking
  • Backup Products

 

Job Activities for: Software Support Analyst and Trainer

 

Customer Support - Phone and onsite support of all customer related needs related to the software and hardware used to manage the AutoPower business system.

 

Support Tickets and Documentation –  Written articulation of customers support issues in a ticketing system.  Documentation of resolutions, drafting customer help documents, and communication with customers, programmers and others within the company are routine activities for this position.   

 

Travel for Onsite Training – Implementation planning, training project management, coordination of data conversions, customization software modifications and training materials. 

 

Training and Teaching Others -- Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.

Coaching and Developing Others -- Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Organizing, Planning, and Prioritizing Work -- Developing specific goals and plans to prioritize, organize, and accomplish your work.

Communicating with Supervisors, Peers, or Subordinates -- Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Establishing and Maintaining Interpersonal Relationships -- Developing constructive and cooperative working relationships with others, and maintaining them over time.

Making Decisions and Solving Problems -- Analyzing information and evaluating results to choose the best solution and solve problems.

Identifying Objects, Actions, and Events -- Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

Provide Consultation and Advice to Others -- Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.

Thinking Creatively -- Developing, designing, or creating new application ideas, relationships, systems, or products, including flow or hand sketch  contributions.

 

Education

  • The educational backgrounds of our software support and trainers vary considerably, reflecting the diversity of duties and levels of responsibility.
  • College graduates who have earned a technical, accounting, business or certification and/or those with extensive understanding of the distribution industry will have the best opportunities for this position.

Please Email Resumes if Interested