1. Mission Assurance
From the outset, we collaborate with customers to gain a thorough understanding of their business operations and objectives, and to align our solutions, services and support with their vision of success. We accomplish this in three ways:
- Exclusive focus on independent heavy-duty aftermarket businesses—we know this business landscape better than anyone and specifically do not target the dealerships or aftermarket conglomerates that directly compete with these companies.
- Objective-driven consulting—we share deep knowledge and insights in both the business and technology arenas to help guide our customers in a complex marketplace.
- Objective-driven solution design—we can tailor integrated solutions that give our customers the greatest chance of success.
2. Deployment Assurance
Our decades of experience have taught us how to move bustling heavy-duty aftermarket parts and service companies from outdated business operations to advanced integrated systems by following a proven roadmap that includes:
- Non-disruptive data migration and system integration
- Provisioning of required hardware and third-party applications
- Rigorous system testing
- Comprehensive onsite user training
- Expert system hosting or optional on-premises support
3. Cost Assurance
We have the ability to move bustling heavy-duty aftermarket parts and service companies from outdated business operations to advanced integrated systems—smoothly and without expensive surprises.
4. Performance Assurance
From deployment milestones to trouble calls, AutoPower meets or exceeds industry best practices for:
- Expertly managed software and infrastructure
- Transparent evergreen software and infrastructure
- Hosting/Security best practices
- System uptime
- Trouble-call response, escalation and resolution
5. Service/Support Assurance
Our structured customer support system—including our expert support team—is an integral part of the total AutoPower solution. Customers can rely on:
- Personalized assistance
- Unlimited phone support
- After-hours phone support during nights and weekends
- System monitoring and updates
- Detailed Customer Service & Support Plan (CSSP)
- AutoPower University--a comprehensive online resource to help users make the most of AutoPower features and functions via dozens of online user manuals and video tutorials.
- Customer Support Portal--a self-service online resource where users can submit support requests, monitor status updates, and access relevant information from our deep knowledge archives.
