Training and Customer Support Services
AutoPower is serious about providing high-quality support services to our customers. We have a dedicated staff of support analysts ready to assist you in the resolution of minor to complex software and hardware issues. You are never alone when needing assistance; our experienced staff provides you with one-stop access to obtain the support you need.
The foundations of our quality customer TOTAL SUPPORT SERVICES.
- ONSITE TRAINING
- CUSTOMER SERVICE SUPPORT PLAN (CSSP)
- CUSTOMER SUPPORT PORTAL
- PHONE SUPPORT
- CUSTOMIZATION REQUESTS
Every customer installation starts with onsite training and education for your staff. Our trainers have first-hand knowledge of the AutoPower applications and software setup requirements. We train using your real data, not demo data. We come to you to make sure we understand your staff, your business environment, and the way you want the AutoPower System configured for the best “ Profit by Intention” performance.
CUSTOMER SERVICE SUPPORT PLAN
The AutoPower Customer Service Support plan, or CSSP, provides the most comprehensive package of system support and customer training services available within the industry. With our “Profit by Intention” philosophy, you have ensured the biggest bang for your investment dollar by choosing those options which best meet your support needs. With our CSSP, users gain access to a wealth of support resources to minimize costly delays and maximize operating system and software efficiency.
CUSTOMER SUPPORT PORTAL
The AutoPower online support request portal is available 24/7/365 for all of our customers. This portal plays an important role in helping customers quickly get issues resolved. We have linked reported issues directly to our support knowledge base so that customer service experts can instantly review potential resolutions in all the unique areas of the AutoPower System. We proudly and consistently provide a high level of immediate response and quick issue resolution well within our service level agreements.
Telephone support is available from AutoPower for all of our customers. This includes a 24/7 after-hours method to contact our support specialists.
As part of our corporate philosophy, AutoPower differentiates itself with the “Tailored to Fit” software ability. Our software is full of configuration switches and adaptive code that can be changed to meet needed business processes. The majority of these customizations can be performed on the front end of the system go live or as a slight system change or new program when business needs to evolve. If you require any customization to our software products, we provide a consultation with our programmer analysts to document your needs. As part of our Customer Service Support Plan, “Tailored to Fit” programming is provided at a substantial discount.